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Jeannie WaltersCEO and Founder


Jeannie Walters is the CEO and Founder of 360Connext, a global customer experience consulting firm dedicated to creating fewer ruined days for customers- improving loyalty, customer retention, and overall customer experience. She is a Certified Customer Experience Professional (CCXP) and the Chicagoland Ambassador for the Customer Experience Professionals Association. A global speaker, Jeannie has presented to audiences at TEDx, Customer Experience World in London, Next Generation Customer Experience in San Diego, and many more.

She is a regular contributor to publications like CustomerThink, Social Media Today, Retail Customer Experience, SteamFeed, and many others. Check iTunes and Stitcher for the Crack the Customer Code podcast, which she co-hosts weekly with customer service expert Adam Toporek.

Jeannie was named one of the Huffington Post's “Top 100 Most Social Customer Service Pros On Twitter" and the Online Marketing Institute's "Top 20 Digital Marketing Strategists for 2015."


Chicago 2015Sep 24 - 25, 2015