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Stephanie SansoucieExperience Strategy and Planning Lead


Stephanie Sansoucie leads the experience strategy, design research and experience innovation practices at Kohl's Corporation. She brings deep omnichannel expertise focusing on user experience, customer experience, e-commerce, service design, organizational transformation and digital strategy. Her recent initiatives involve customer experience, omnichannel strategy, business process transformation, team leadership and experience design. Stephanie holds an MS in Human-Computer Interaction from the College of Computing and Digital Media at DePaul University.
Prior to her engagement with Kohl’s, she served a variety of large, influential brands across industry verticals including healthcare, retail and business services as Senior User Experience Consultant with Ascendant Technology (Avnet Services: IBM Practice). She is currently co-authoring a book entitled, “Experience Strategy: A Practical Approach for User Experience Leaders” set for publication by Morgan-Kaufmann in 2014. She believes that people come first and that we must understand the human connection to innovate meaningful solutions.


Portland 2015May 12 - 15, 2015
Portland 2015May 12 - 15, 2015
Chicago 2014Sep 25 - 26, 2014