Dana cares about world peace. So she has taught more than a thousand county election officials to test their ballots for usability.
Dana has helped all kinds of teams learn how to make better design decisions by giving them skills to gain knowledge about the people using the designs. Many of those people are county election officials in the US. She’s been working on improving the voter experience by doing applied research on ballot design, language in ballot instructions, and usability for election workers.
But that’s not all. She has observed hundreds of study participants to learn about design issues in software, hardware, web sites, online services, and games, and helped organizations perform usability tests and user research to inform design decisions for products and services. She's the co-author, with Jeff Rubin, of Handbook of Usability Testing Second Edition (Wiley, 2008).