Indi Young is an expert consultant in user experience, offering her expertise in research, strategy, and redesign to organizations around the world. She focuses on helping engineers and designers tackle the hardest problems of understanding the people they're supporting. She has helped with the front-end to physical products and services, and specializes in digital services, process design, and content strategy. Indi is considered one of the pioneers and mentors of the user experience field.
In 2001 Indi was one of the founders of the user experience agency, Adaptive Path, which continues to provide leadership for the user experience field. Indi has authored two books on the topic of design strategy, published by Rosenfeld Media in 2008 and 2014, Mental Model Diagrams and Practical Empathy. She has written articles for UXmas, A List Apart, Johnny Holland, and Scroll Magazine. She collaborated with cartoonist and desginer Brad Colbow on comics for Smashing Magazine and ThinkVitamin. She wrote the foreward to the book UX Design for Startups and blogs at indiyoung.com.
Indi has presented about empathy and user experience strategy at more than 35 conferences and local meetings. Her slide decks are available on Slideshare. She has taught workshops in collaboration with Rosenfeld Media, Adaptive Path, Cooper, and ClearLeft. Webinars are available for instant coaching from User Interface Engineering, Rosenfeld Media, and UX Marathon.